Shipping Policy
This document details the complete shipping, logistics, and delivery protocols for Merakentos, governing the transport of marble dining tables within Hong Kong. Our logistical framework is built to provide clear timeline transparency, satisfying the strict consumer disclosure metrics required by the Hong Kong Special Administrative Region (HKSAR) and international digital advertising platforms.
Geographic Boundaries of Operation
Merakentos operates its distribution networks, warehouse facilities, and transport logistics exclusively within the borders of Hong Kong. We do not accept orders destined for international locations, nor do we facilitate shipping or transport across regional borders. All delivery actions are restricted entirely to residential and commercial addresses situated within this specific territory.
Comprehensive Handling and Transit Timeline
Our distribution pipeline is structured around fixed time blocks to ensure customers can track the progress of their heavy stone furniture from our facility to their doorstep.
- The Preparation Phase: Once an order is accepted on our website, our warehouse team requires exactly two business days to process, appropriately package, and register the item with our logistics network. This phase involves specialized structural padding to ensure the marble remains stable during transport.
- The Transit Phase: After the handling phase concludes and the product is dispatched from our local hub, our regional transport partners require an additional 1 to 2 business days to move the item across the territory.
- The Culmination Window: Combining preparation and transit, the total timeline from initial order placement to doorstep arrival spans 3 to 4 business days.
Gate-to-Doorstep Dispatch Finality
The physical location of the ordered item determines your ability to execute an order cancellation:
- In-Warehouse Period: Customers retain the right to cancel an order without penalty while the item remains in our physical warehouse. Cancellation notifications must be sent to [email protected] during this initial 2-day preparation window.
- In-Transit Period: Once the item leaves our facility gates and is in possession of our logistics team, transit cannot be halted. In these circumstances, the order cannot be canceled, and the delivery sequence must be completed at your designated doorstep address.
Fiscal Structuring of Transport
To offer complete transparency and protect consumers from unexpected delivery surcharges, our fulfillment model incorporates the following parameters:
- Cash on Delivery (COD) Only: We function entirely on a Cash on Delivery framework. Full transaction settlement is collected at your doorstep when the delivery personnel present the physical product.
- Zero Shipping Surcharges: There are no delivery fees, handling charges, or shipping costs applied at any stage of your checkout or drop-off. The price displayed during online order acceptance is the complete amount collected at delivery.
- Zero Restocking Fees: If a product must be returned due to transit defects under our standard thirty-day window, our team handles retrieval at no cost, applying zero structural or administrative restocking fees.
Compliance and Trade Protection Statutes
This shipping documentation functions in strict alignment with the Sale of Goods Ordinance (Cap. 26) of Hong Kong, ensuring that all logistics models deliver products that match their descriptions and maintain structural integrity. Furthermore, our clear declarations regarding territory boundaries, exact delivery durations, and the absence of hidden surcharges ensure full compliance with global digital advertising network transparency policies, protecting users from deceptive shipping practices.
Logistical Assistance and Support Channels
Our support desk remains live to provide immediate updates regarding package tracking, transport status, or timeline clarifications. Customers can reach out to our team at [email protected] from 9:00 AM to 5:00 PM Hong Kong Time, Monday through Friday. All communications received outside these hours will be processed on the next business day.