Privacy Policy
This Privacy Policy outlines how Merakentos manages personal data collected from users in Hong Kong who visit or purchase from our website. We prioritize data transparency and structure our practices to align with Google ads policies and the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong.
Data Collection Channels
We gather data through specific interactions on our platform:
- Account Creation and Purchasing: When you buy a dining table or set up an account, we collect your name, delivery address, phone number, and email.
- Direct Communication: When you send an email to [email protected], we retain your communication details to respond to your inquiry.
- Browsing and Device Interactions: Our website automatically logs your IP address, browser type, and device details through cookies to optimize your browsing experience.
Intended Use of Information
Your details are used solely for clear, functional business activities:
- Order Delivery: Processing your details is essential to transport heavy stone furniture to your designated Hong Kong address.
- Support Communications: We use your email to share order tracking status, respond to product inquiries, or provide assistance.
- Platform Optimization: Analyzing user patterns helps us fix website errors and adjust layout functions for a smoother experience.
Legal Alignment with Hong Kong PDPO
Under the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, you hold explicit rights regarding your information:
- Access Rights: You can request a copy of the specific personal data we hold about you.
- Correction Rights: If any details we store are incorrect or outdated, you have the right to request immediate corrections.
- Consent Withdrawal: You can opt out of any optional data tracking or marketing communications at any point.
To make any data requests, contact our team directly at [email protected].
Information Protection Methods
We deploy modern digital guardrails to shield your data from unwanted access, alteration, or disclosure. Direct access to your data is restricted to employees who require that information to fulfill your orders or resolve procedural issues. Payment processing occurs through protected, specialized third-party processors, meaning our servers do not store your raw payment card credentials.
Third-Party Data Disclosures
We do not sell, trade, or distribute your personal details to outside marketers. Data is shared only with essential service providers who enable our business operations:
- Logistics Partners: Local Hong Kong delivery teams receive your address and phone number to coordinate transport.
- Analytical Services: Data processing tools assist us in reviewing website traffic patterns to improve site functionality.
- Legal Compliance: We will disclose information if required by Hong Kong law enforcement or court orders.
Cookies and Online Tracking
Our platform utilizes small text files called cookies to remember your preferences and keep you logged into your profile. You can modify your internet browser settings to block cookies or alert you when cookies are sent. However, disabling them entirely may limit certain shopping functionalities on our platform, such as keeping items inside your shopping cart during your session.
External Website Links
Our website may occasionally contain links to external platforms or manufacturer resources. We do not control the privacy protocols of those external sites. We suggest reviewing the individual privacy policies of any third-party link you select.
Updating Your Choices
If you want to review, change, or delete the personal details associated with your profile, please reach out to us. We handle all data requests in accordance with statutory PDPO timelines.
Policy Revisions
We modify this policy periodically to reflect operational changes or new regulatory requirements in Hong Kong. Updates take effect immediately upon publication on this page.
For questions regarding these practices, please email [email protected].